A leader who works collaboratively with their team, serves their best interests to achieve team success. I have a passion for delivering outstanding service with a strong customer focus, I am passionate about what I do, and I love to help people. I enjoy forging strong working relationships while engaging with both customers and internal stakeholders alike, to continuously improve the service delivery levels.
I have led large diverse high performance technical teams of up to 6 direct reports and 60+ indirect reports across major projects in multiple countries, and liaised with diverse stakeholder groups - building and maintaining relationships with key suppliers, vendors and customers. International business activities have included projects and operational experience across New Zealand, Australia, USA, UK, Portugal, Singapore, Malaysia, Thailand, China, India, Brazil and Argentina.
My Motto: “Do the right thing, even when no one is watching. It’s called Integrity.”
Sectors: Petrol Service Station Automation, Banking Systems Automation, IT Network Infrastructure, Loyalty Systems, ERP Systems, Internet & Software Development.
Technology: Multi User Networks, Cash Handling Systems, Point Of Sale Systems, Petrol & Pump/Fuel Tank Control Systems, E-Commerce/Web Solutions & Robotics/Industrial Automation.
Other Interests: Passionate about Internet of Things (IoT), Electric Vehicles, Autonomous & Self-Driving Vehicle Technologies, Intelligent Transportation Systems (ITS) and Renewable Energy.
Most recent major project was to establish and deploy a nationwide cash handling systems upgrade programme to support the new Series 7 bank notes recently introduced in New Zealand by Reserve Bank of New Zealand.
We have a keen understanding of business priorities, genuine team player committed to managing operations, with a proven track record in enhancing customer satisfaction levels resulting in increased on-going service revenues.
Leadership of critical change management initiatives. We have designed & implemented sizeable cultural change programmes across diverse groups. Complex organisation and multi-cultural team restructures.
Successful project implementations, delivered through goal focused delivery of bottom-line results through effective continuous process improvement techniques. Exceptional skills in implementation of teams and systems to provide business solutions, which increase operational efficiency.
We work with our clients to plan out and manage projects from start to finish, delivering them in a most cost effective manner while not sacrificing quality.
January to April | 2016
Client: Glory Global Solutions NZ Limited. Project Manager for New Zealand Series 7 - $20, $50 & $100 new bank notes upgrade/rollout (Polymer Notes) on 5000+ cash handling machines nationwide.
Nationwide rollout now completed.
July to October | 2015
Client: Advanced Transaction Systems Limited. Project Manager for New Zealand Series 7 - $5 & $10 new bank notes upgrade/rollout (Polymer Notes) on 5000+ cash handling machines nationwide.
Planned, developed and implemented the nationwide rollout, on time and within budget.
2013 | 2014 | 2015
Client: Advanced Transaction Systems Limited. Project Manager for major banking customer rollouts of cash processing machines nationwide, on time and within budget.
Deployed machines numbers:
2013 = 280+ | 2014 = 500+ | 2015 = 800+
September 2010 | April 2016
Client: Advanced Transaction Systems Limited. As Operations Manager, completed the strategic/business process review and improved operational efficiencies by restructuring various departments and staff re-training for both in-house, telephone help desk and on site teams. I also held various key sub-roles which had a project delivery focus.
August 2006 | September 2007
Client: Total Contact Solutions Limited. As an international Company Director & General Manager for New Zealand, successfully established an operational systems development business in New Zealand with appropriate technical and administrative staff.
Successfully established a new product development project for bio-metric fingerprint time capture device with roster, time & attendance via a web based application, on time and within budget.
January 2000 | Current
Ulysses Solutions Limited. As owner/operator of the business and Senior Business Consultant, I develop & maintain business relationships with customers, sign up for project work which includes: oil and gas consultancy, web development projects and IT based small business applications.
Designed and developed a remote monitoring & tracking solution for a hazardous oil based liquid materials collection and disposal/recycle in city areas to meet local council compliance requirements.
1998 | 2004
Client: Cardlink Systems Limited (1998). International projects manager for development & implementation of Loyalty Systems in South America (Buenos Aires & Sao Paulo), on time and within budget.
Client: Geac Computers (NZ) Limited (1999). Setup global software support and software quality assurance departments for a Canadian ERP corporate in New Zealand.
Client: Advantage Retail Solutions Limited (2002). Software projects & development manager for a New Zealand based petrol station automation solutions company operating internationally.
Client: Task Transactions Limited (2003-2004). Project managed multiple large hardware automation & banking ATM systems rollouts, nationwide in New Zealand, on time and within budget.