be

Ulysses has an in-depth expertise in the areas of information technology and how systems & process can influence business outcomes.

With 25+ years management experience in the Information Technology business, Ulysses has built an in-depth expertise in the areas of information technology and how systems & process can influence business outcomes.

Service Management is a customer-focused approach to delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.

A service is a coherent, ready-to-use deliverable that is of value to the customer. Services allow customers to do business without worrying about underlying technology or IT infrastructure.  Services must evolve in order to continue to meet the needs of the customer and respond to technological changes and advances. The Service Life-Cycle is the overall framework used to identify, define, manage, and retire IT services.

Using our extensive experience in service management, we can assist you in defining the service, ensuring services are delivered in accordance with agreed business requirements, and managing the service life-cycle – often in conjunction with your Service Team.

We can establish a Service Level Agreement (SLA) is an agreement between you as a service provider and your customers which details the parameters of the services to be provided. Key elements of an SLA include:

  • Service Levels, such as response time, availability and support parameters
  • Identifying responsible parties and processes for requesting service and getting help
  • Setting reportable metrics in order to measure the performance and health of the service

For more details and services pricing, please contact us.