An accomplished technology business process specialist, service, operations and project manager, Maurício started out in industrial automation (Robotics – USA) spending much of his working life in various parts of the world including UK, USA, China, Singapore, India, Brazil, Argentina, Portugal, and in New Zealand.
He has extensive Business Process Analysis, ICT & Service Operations Management experience, including IT Business & Project Management experience, team leadership and is an excellent communicator across multiple levels of an organisation from CEOs to front line staff.
With proven problem-solving skills, a technical hands-on & people person, he successfully leverages teams & time while constantly managing any associated risks.
He is well versed in project setup and delivery, requirement analysis, development & planning, health & safety requirements, regulatory compliance/governance, management of multiple technical teams in multiple locations, conflict resolution, vendor management, change management, risk & issue management, and stakeholder reporting.
SKILLS AND EXPERIENCE
Able to think and work strategically, he has worked in various companies, reporting directly to company CEOs/Managing Directors, etc., and has developed/implemented new operational strategies, including business process reviews.
At Advanced Transaction Systems, a cash processing solutions company, he was tasked with completing the strategic review for Advanced Transaction Systems and improve operational service efficiency by restructuring various departments and re-training staff for both in-house, telephone help desk and on-site teams.
He also held various key sub-roles which had major projects delivery focus.
He is well versed in managing others to reach their goals, potential and develop professionally, with strong business/commercial acumen.
He has manged up to 10 senior team leaders with each team consisting of 10 to 15 staff reporting through to them, with overall staff responsibility for 60+ staff across multiple office & international locations. This involved developing the team leaders professionally and also mentoring them to develop their own team members.
He has been involved in various start-ups as a member of the senior management team and also have setup his own technology and professional services business, since 2000. This has also included developing and managing commercial service relationship contracts.
With excellent people management skills and experience in managing high performing teams.
Excellent project management skills with the ability to manage multiple projects and deadlines, in a fast paced and demanding environment.
He has a strong customer service focus with exceptional relationship management skills. An accomplished Technology Leader/Manager with over 30+ years extensive experience in Cross-Functional, Multi-Cultural People Management, across multiple National and International locations, IT Governance & Compliance and Change Management within Large Corporates.
At Glory Global Solutions, a banking, and cash processing automation company, he was originally hired as a contract Project Manager, tasked with completing the strategic review for Advanced Transaction Systems, improve operational service efficiency by restructuring various departments, establishing employee productivity and reduce service costs. Later engaged as National Operations Manager responsible for all areas of technical service, logistics and customer support.
He also held various key sub-roles which had major projects delivery focus, as Project Manager responsible for the delivery of essential software upgrade rollouts for New Zealand new Series 7 bank notes. During this time, he oversaw the rapid growth of the services and support departments and was part of the success of the business.
He has excellent interpersonal, verbal, and written communication skills to speak publicly and work with a variety of people with good listening skills, be compassionate and empathetic.
He balances the need to show care and respect for individuals as well as achieving outcomes for the good of the organisation, is self-motivated, resilient, committed, and able to take initiative with enthusiasm to deliver business results.
He is also an “attention to detail” and “process oriented” person, that thrives with getting things done right the first time to ensure accuracy and compliance with legislation.
He is a very much a people person and over the years has presented products and services to senior management teams.
At AHI Carrier, an international air-conditioning products company, he was engaged on contract as an ICT Consultant, to evaluate, review and remediate New Zealand ICT Infrastructure for corporate ICT compliance and governance.
He led the New Zealand team to a successful IT Audit (zero observations) carried out by the parent company from the USA.
General Change Abilities:
With a proactive approach in promoting and implementing change in line with strategic objectives, he actively reviews business processes that ensure continuous improvement by initiating & driving regular process and quality reviews within his areas of responsibility. He then collaborates his findings with management colleagues, recommend and implement improvements.
Maurício has a successful track record of overcoming constraints, and complete projects within the allocated time frame and budget.
Adept at identification and evaluation of emerging trends, identification of business risks and opportunities arising from the competitive market, performance standards and measurement, investment evaluation, business case development.
Proficient at evaluating new technologies and determining their suitability to business needs and their impact & benefits within company operations.
Experience with various software systems including Microsoft office skills to an advanced level.
He has been a prolific user of the Windows Operating System since the original MS-DOS was released by Microsoft and have kept up to date with all the versions of the Operating Systems including Windows 10 and also an advanced user of Microsoft Office versions including Office 365. He has also been actively developing websites since 2000 with the last 10 years focussing exclusively on WordPress technologies.
NOTABLE KEY PROJECTS UNDERTAKEN
- In 2017, NZ nationwide ICT infrastructure pre-audit review for a large corporate AHI Carrier NZ Limited. This included identifying any non-compliance issues and implementing necessary changes/updates to the hardware and systems security. The final audit carried out by an independent auditing company from Singapore resulted in a ZERO Observation report.
- In 2017, Sydney Stadium spectator seats (50,000+) renewal and refresh project, involving training and overseeing 3rd party (Sydney based) contract workers in carrying out the activities in a technically competent manner.
- NZ nationwide cash processing systems upgrade for implementing the new bank currency notes for a major cash processing company Glory Global Solutions. Phase 1 rollout in 2015, with Phase 2 in 2016.
- NZ nationwide service station automation (Point of Sale & Truck Stop) systems rollout project for major oil company Caltex. Initial rollout was in 1995 and then a refresh in 2002.
- In 1998, simultaneously managed the implementation of Loyalty System projects in Brazil & Argentina, which involved co-ordinating/liaising between the English-speaking teams in NZ & Portuguese & Spanish speaking South American engineering teams, across multiple time zones. This was carried out both remotely from NZ and on-site in South America.
Sectors: Technology Service Environments, ICT Network Infrastructure, ERP/CRM Systems, Internet Technologies, Software Development, Industrial Automation, Petrol Service Station Automation, Point of Sale Systems, Banking Systems Automation and Loyalty Systems.
Technologies: Microsoft Active Directory, Multiuser Networks, Client Server Environments, Cloud based solutions, Cash Handling Systems, Point of Sale Systems, Petrol & Pump/Fuel Tank Control Systems, E-Commerce/Web Solutions and Robotics/Industrial Automation.
Other Interests: Passionate about new technologies, such as Internet of Things (IoT), Machine Learning (ML) and Artificial Intelligence (AI), Medical Technology Advancements, Electric Vehicles, Autonomous & Self-Driving Vehicle Technologies, Intelligent Transportation Systems (ITS) and Renewable Energy.
RECENT EMPLOYMENT SUMMARY
RICOH (NZ) LIMITED (Oct 2018 – Jun 2020)
- Northern Region Service Delivery Manager
- (Field Engineering Services – Auckland & Hamilton Regions)
AHI CARRIER (NZ) LIMITED (May 2017 – Oct 2018)
- Multiple Responsibilities
- ICT Audit Compliance/Governance
- New Zealand ICT Manager
GLORY GLOBAL SOLUTIONS (NZ) LIMITED (Sep 2010 – Jul 2016)
- Multiple Responsibilities
- National Operations Manager
- Special Projects Manager
TOTAL CONTACT SOLUTIONS LIMITED (Aug 2006 – Sep 2007)
- New Zealand General Manager
- Company Director/Shareholder
ULYSSES SOLUTIONS LIMITED (Apr 2000 – Present Day)
- Business Owner & Technology Consulting
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